Frequently Asked Questions

How can I start verifying my Email Lists?

You should signup if you haven’t done this already. After signup make sure to store the end-to-end encryption key and after you have verified your email we give you 100 free credits, so you can start testing right away.

We offer once-off pricing, where you can buy credits and then use them immediately. Additionally, we also offer a subscription package to receive an exclusive 20% discount and increase credits monthly.

What is end to end encryption?

With our military-grade end-to-end encryption, we do not have access to your email lists, nor do we access the information you deliver through our platform.
Our service is
based on the integrity that we honor at all times. Leaving the encryption key with you, the customer, we cannot access your information.

How long does it take to process an Email List?

Even with larger lists, we make it a priority to clean them thoroughly.

Despite this, you can be confident in the fact that we follow best practices and guarantee high-quality scrubbing regardless of how big your list is.

How Does the Email Verification Process Work?

Our AI-powered algorithms have been specially designed to bring you intelligent verification services.

Our extensive suite of validation tools such as Domain Validation, Syntax Verification, Mail Server Validation and Email Deduplication are all used to clean up your data so you don’t have to worry about anything.

Do Email Credits Expire?

No, they do not.
Both “Pay-As-You-Go” and “Subscription” credits will never expire. They are never removed from your account when you purchase your credits, even when you don’t use them.

If you have a subscription, any unused credits from the previous period will roll over.

Check out our Pricing model. 

How Secure Are My Uploaded Lists?

We utilize the most cutting-edge in cyber security, making use of the most modern security standards.

Emails are never stored in plain text.
When using our full end-to-end encryption feature, your emails and all uploads are fully encrypted, where only you can decrypt them by providing your unique key.

Do I Need to Download Any Software?

No need for installing anything, you can manage everything through our website. Just upload your email list, and Cleaner Mail will take care of the rest.

How many credits are required to verify my emails?

One credit equals the verification of one email. You don’t have to pay for Duplicates and any results marked as Unknown are refunded as soon as the verification process did complete.

How Often Should I Verify My Emails?

We recommend that you check lists with a high volume of items (e.g. over 10k) at least once every 2 weeks. Smaller lists (less than 10k) can be checked once per month.

Can I Use Your API ?

Yes, for sure. You can use our Email Verification API to seamlessly integrate our services directly in your own platform.
Check out our API Docs